Green Van Lines Moving Company- Dallas

Recently moved from Dallas to SC

Used Green Van Lines because they had what seemed an easy move combination for a "climate controlled" storage unit + moving my items when ready. My furniture and things came in two shipments to SC (no idea).

Shipment 1. They arrived two weeks late. Majority of items broken, stained or torn (e.g. leather couch). I was devastated but called and prayed the next shipment of my items would come in tact- was promised by the company they would “take care of it”. Shipment 1 was about $4000 worth in furniture, but more importantly things like grandmas recipes and heirloom Christmas ornaments. I triple packed each and labeled all glass items FRAGILE.

Shipment 2. Nothing came broken, but nothing really came. Majority of my items were missing, around $3000 worth on this shipment alone. I’m pretty sure they’ve already been sold on Craigslist. They also tried to drop off several items (children's bike, outdoor chairs, ladder) to my place that were not my items.

The driver seemed to be extremely tired and... not coherent. He saw someone on the street walking by and offered him $50 to "help him out", bringing a stranger into my place without my permission. I felt unsafe to say the least.

The company seems to take no responsibility and refused to answer the phone after me reporting the incident. I needed up looking up my drivers DOT number and found that his license was expired and he had been fired 2 times previously. Green Van Lines acted like they didn’t know about it and quit answering my calls. I’m about $7500 out- and this is for furniture for a two bedroom apartment.

I think the picture speaks for itself. DO NOT HIRE GREENVAN LINES

https://www.greenvanlines.com/about-us-our-story/

Move size: 2 Bedroom Home Service cost: $7000

I recently made a move from Dallas to Hyattsville MD I made a promise to my self and my sales rep Ken that no matter the outcome I would go online and post about my experience.  I was so afraid prior to this move I can’t even explain it.  Moving is so stressful and after hearing about all the scamming movers out there I really did not know what to do.  I literally spent hours online researching moving companies and looking at different review sites.  Green Van Lines really stood out among the bunch firstly because of their Eco-friendly practices but most of all because of the hundreds of positive experiences I read about from their customers.  From the moment the guys arrived at my door in Dallas and all the way until the delivery in Maryland I was absolutely astounded at their service!  I had a wonderful experience with this company and just want everyone to know that they are absolutely great.  Thank you so much Green and if I ever move again I will definitely come back to you! .

Service cost: $3600

BEWARE!!! This company is a fraud. We had our items picked from Fort Worth, Texas on September 29, 2023, and they were supposed to be delivered to us in Michigan on October 14th, 2023. This never happened. The company ignores communication and has refused to tell us when we will get our belongings. It has been over a month and we still have to sleep on a mattress on the floor and live out of suitcases because they haven't delivered our stuff as paid for, and promised. I received ONE call back, after dozens of messages, and it was October 17th and Beau Talley stated it would only be 5-7 more days until delivery. Well, that came and went, and we still have nothing. BEWARE!! Do NOT use this company. They have also had their BBB verification revoked due to poor business management.

Move size: 2 Bedroom Home Service cost: $3000

I had a long distance move from Texas to Florida. I scheduled Green Van Lines to pick up the week before my friend and I made the drive so that my furniture and I would arrive within days of each other. The pickup was great with the exception of the foreman being a bit of a [EDIT], but that's pretty customary. They were quick, efficient, and I was prepared for there to be an increase in cost as I knew that I had more than I had estimated, according to the foreman, $340 worth. They were in and out before noon and I was told to expect my stuff between 7-10 days (Wednesday-Friday of next the week), but the delivery driver would call later in the week to confirm.  Monday morning the driver calls and says it will for sure not be delivered on Wednesday- either Thursday or Friday depending on traffic. I called him again on Wednesday to see if we had a more specific time frame. This time I was told, "definitely not tomorrow". So Friday it was. Come Friday neither the driver or the owner were returning my calls. No furniture. I finally got a call around 5:00 saying the delivery will be there the next day. Typically not a huge faux pas, but in this case I was going to be driving 2 hours away to take my friend to the airport to return to Texas that day. I was told that even though it was the driver who was late I would be charged a storage fee, a shuttle fee, and a redelivery fee if I was not home and they made it clear they would not wait. They also told me that 7-10 days is "just a guess" they can take up to 2 more weeks if they would like and can show without notice. So unless I were to take 2 weeks of paid vacation and wait for him, they could charge me for whatever they'd like. After paying to reschedule my friends flight, move it to a different airport and waking up at 5:00 AM to take her so I could be home for the afternoon delivery, the truck STILL doesn't show up on Saturday. The driver's excuse was traffic on the highway. The exact highway I was driving on. The highway that was completely void of any other cars. Management didn't seem to care that he had taken his own personal vacation. The driver shows up on Sunday, quickly unloads my stuff. Boxes labelled "fragile" are smushed and ripped apart, about a third of my dishes are shattered (yes, they were bubble wrapped), My TV stand is in pieces, the legs of my bed broken, the actual shelves of my bookshelves are gone, box of electronics missing, and to top it off, he says my couch will not fit in the door, so he leaves it in my front yard along with mounds and mounds of garbage he left and drives off. After cleaning up the trash he left in the yard, I had a friend come help me with the couch. It fits. I would have been better off using another company, doing it myself. Heck even throwing the furniture out of my second story window into a dumpster would have been better. I can't warn people enough. Never use Green Van.  .

Service cost: $2000

So moving is stressful as is and this company made it worse. We scheduled a move from one city to the other ( about 30 miles) and we hired them for the heavy lifting as we moved all the little stuff ourselves. TheMovers kicked a hole in our dry wall, and to make matters worse, they didn’t even tell us about it! They tried to cover it up with our 5 gallon water purifier and let us find it later that day! We paid them A LOT of money for this move and common decency obviously doesn’t apply to them! I don’t recommend this company as you have enough stress moving now we have to pay for a wall on our old home before I final walk through. I would recommend another company to anyone looking to move!

Move size: 3 Bedroom Home Service cost: $1700

This company has scammed me!!! they honestly dont give a damn about the customer after the payment is made. I paid the full amount of $5,136 plus provided a tip of $400 to the movers. I purchased valuation insurance upfront as well.

1. The sales rep- Kevin told me initially that he would be the only person I would need to speak to. After I had booked my move, he only texted back, and always asked me to contact Diana at helpdesk for anything after that.

I had confirmed with Kevin on text whether they could include the Tip amount in the invoice, to which he replied -"Yes". I have proof on messages.(Attached below)

Finally, they did not send me the invoice with tip included. Diana tells me that Kevin is not in finance, so he can't commit to anything in accounting.

2. Diana cannot be reached. I have sent numerous emails, left numerous voice mails, but she does not return calls. (Attached emails)

3. Our stuff was picked up on Oct21st from Dallas and reached San Jose on the 10th of Nov. (14business days, the last day as mentioned in the document)

4. The LED TV is damaged, The legs to the platform bed are lost and the dining table top is scratched. I have been calling and emailing so I could file a claim (Note: I have prepaid for $21,000 of insurance), but they won't respond nor give me a claims number. It is now 2 weeks since our stuff arrived and we cannot even reach them.

5. Diana at helpdesk asks me to submit an inventory document, I have all the paperwork given to me at pickup and delivery and a signed inventory list is not there. Why don't they have the document??

6. Diana told me she needs to wait for the driver to submit the paperwork, to even give me the claims number. I texted the driver and he said he had turned in paperwork a long time ago. It's now 2 weeks since our stuff was delivered. (Attached message screenshot from Driver)

I have paid $5136 plus a $400 tip. Also bought valuation insurance. Now this company is not reachable through phone or email since two weeks

Please Avoid this company if you want to save yourself and your family from harassment!!!!!!!

Move size: 2 Bedroom Home Service cost: $5136

I work for a construction company and as such I move around the country quite often. This was by far the worst moving company I have ever dealt with. They called me the night before my move and informed me that their truck was broken and that they didn't think they were going to be able to make the pick up date. They fixed this however by sending down another truck so I made the false assumption that things were going to be alright. They then went up in price $1200 from the estimate they quoted me. It then took them two weeks to move my stuff down to Florida, the whole time promising me that it would be there the "next day". They were a -week- late from the delivery day that they actually gave me. Once my belongings arrived things just got worse. Countless items were broken including a very expensive desk and platform bed. They then told me that they would handle it and send out a repair man to get an estimate on the cost of repairs.(which they did) That was 1 month ago and I still have not had anything repaired or any type of feedback from them despite leaving voice-mails for them. DO NOT USE THIS COMPANY. If I could give them negative starts I would. There idea of customer service is an absolute joke.

Service cost: $4200

I moved a Local Move in Dallas TX and I have used Green Van Lines I must to say I had a great experiance. Jason, Oscar, Jacob, the entire team at Green Van Lines were top notch. They are honest, smart, experienced and reliable. Those are the 4 reasons I would recommend Green van lines in a heartbeat, and though I hope to be in Dallas TX for a while, I would use them for my next move without hesitation. Anyone is welcome to email me about the experience, happy to share.

Service cost: $1460

DO NOT USE GREEN VAN LINES. I READ THAT SOME VERY POSITIVE REVIEWS ARE FALSE. GOOGLE YELP GREEN VAN LINES AND FAKE.

ARTHUR from Green Van Lines completely lied to me about their services. He told me that they are not a broker and you do all their own moving; however, individuals that delivered my goods did not work for Green Van Lines. The people who delivered my goods were haphazard with everything. My goods were tossed all over their truck. They had not packed them correctly at all - instead, they threw everything in there. What kind of professional movers work this way? And, what professional mover puts a glass coffee table flat on the bed of the truck?

In addition to my expensive coffee table being shattered, my art work has a hole in the back, my bicycle is not working properly, my TV cabinet broken, my dining room table corners are damaged, and several things are shattered. I paid an extra $300 for them to pack these things.

I will say that the individuals who picked up my goods were wonderful. However, in the end it doesn't matter if the goods are delivered by a bunch of unprofessionals damaged.

Service cost: $2400