Used Green Van Lines because they had what seemed an easy move combination for a "climate controlled" storage unit + moving my items when ready. My furniture and things came in two shipments to SC (no idea).
Shipment 1. They arrived two weeks late. Majority of items broken, stained or torn (e.g. leather couch). I was devastated but called and prayed the next shipment of my items would come in tact- was promised by the company they would “take care of it”. Shipment 1 was about $4000 worth in furniture, but more importantly things like grandmas recipes and heirloom Christmas ornaments. I triple packed each and labeled all glass items FRAGILE.
Shipment 2. Nothing came broken, but nothing really came. Majority of my items were missing, around $3000 worth on this shipment alone. I’m pretty sure they’ve already been sold on Craigslist. They also tried to drop off several items (children's bike, outdoor chairs, ladder) to my place that were not my items.
The driver seemed to be extremely tired and... not coherent. He saw someone on the street walking by and offered him $50 to "help him out", bringing a stranger into my place without my permission. I felt unsafe to say the least.
The company seems to take no responsibility and refused to answer the phone after me reporting the incident. I needed up looking up my drivers DOT number and found that his license was expired and he had been fired 2 times previously. Green Van Lines acted like they didn’t know about it and quit answering my calls. I’m about $7500 out- and this is for furniture for a two bedroom apartment.
I think the picture speaks for itself. DO NOT HIRE GREENVAN LINES
I had a long distance move from Texas to Florida. I scheduled Green Van Lines to pick up the week before my friend and I made the drive so that my furniture and I would arrive within days of each other. The pickup was great with the exception of the foreman being a bit of a [EDIT], but that's pretty customary. They were quick, efficient, and I was prepared for there to be an increase in cost as I knew that I had more than I had estimated, according to the foreman, $340 worth. They were in and out before noon and I was told to expect my stuff between 7-10 days (Wednesday-Friday of next the week), but the delivery driver would call later in the week to confirm. Monday morning the driver calls and says it will for sure not be delivered on Wednesday- either Thursday or Friday depending on traffic. I called him again on Wednesday to see if we had a more specific time frame. This time I was told, "definitely not tomorrow". So Friday it was. Come Friday neither the driver or the owner were returning my calls. No furniture. I finally got a call around 5:00 saying the delivery will be there the next day. Typically not a huge faux pas, but in this case I was going to be driving 2 hours away to take my friend to the airport to return to Texas that day. I was told that even though it was the driver who was late I would be charged a storage fee, a shuttle fee, and a redelivery fee if I was not home and they made it clear they would not wait. They also told me that 7-10 days is "just a guess" they can take up to 2 more weeks if they would like and can show without notice. So unless I were to take 2 weeks of paid vacation and wait for him, they could charge me for whatever they'd like. After paying to reschedule my friends flight, move it to a different airport and waking up at 5:00 AM to take her so I could be home for the afternoon delivery, the truck STILL doesn't show up on Saturday. The driver's excuse was traffic on the highway. The exact highway I was driving on. The highway that was completely void of any other cars. Management didn't seem to care that he had taken his own personal vacation. The driver shows up on Sunday, quickly unloads my stuff. Boxes labelled "fragile" are smushed and ripped apart, about a third of my dishes are shattered (yes, they were bubble wrapped), My TV stand is in pieces, the legs of my bed broken, the actual shelves of my bookshelves are gone, box of electronics missing, and to top it off, he says my couch will not fit in the door, so he leaves it in my front yard along with mounds and mounds of garbage he left and drives off. After cleaning up the trash he left in the yard, I had a friend come help me with the couch. It fits. I would have been better off using another company, doing it myself. Heck even throwing the furniture out of my second story window into a dumpster would have been better. I can't warn people enough. Never use Green Van. .
I must say choosing a moving company turned out to be a much more difficult task than I would have ever thought! You go on one website and just get hammered with phone calls and e-mail's from so many people you never heard of in your life. Green Van Lines stood out among the rest starting with my initial phone call conversation with Misty and ending with their amazing customer support. The price they gave me was honest and very accurate. The movers were great, happy bunch of guys that knew how to do their job! Overall greatly satisfied and will definitely recommend them to anyone planning on making a move! Thanks Green! .
So moving is stressful as is and this company made it worse. We scheduled a move from one city to the other ( about 30 miles) and we hired them for the heavy lifting as we moved all the little stuff ourselves. TheMovers kicked a hole in our dry wall, and to make matters worse, they didn’t even tell us about it! They tried to cover it up with our 5 gallon water purifier and let us find it later that day! We paid them A LOT of money for this move and common decency obviously doesn’t apply to them! I don’t recommend this company as you have enough stress moving now we have to pay for a wall on our old home before I final walk through. I would recommend another company to anyone looking to move!
Scammed,Avoid them to save yourself from harassment!!!!
This company has scammed me!!! they honestly dont give a damn about the customer after the payment is made. I paid the full amount of $5,136 plus provided a tip of $400 to the movers. I purchased valuation insurance upfront as well.
1. The sales rep- Kevin told me initially that he would be the only person I would need to speak to. After I had booked my move, he only texted back, and always asked me to contact Diana at helpdesk for anything after that.
I had confirmed with Kevin on text whether they could include the Tip amount in the invoice, to which he replied -"Yes". I have proof on messages.(Attached below)
Finally, they did not send me the invoice with tip included. Diana tells me that Kevin is not in finance, so he can't commit to anything in accounting.
2. Diana cannot be reached. I have sent numerous emails, left numerous voice mails, but she does not return calls. (Attached emails)
3. Our stuff was picked up on Oct21st from Dallas and reached San Jose on the 10th of Nov. (14business days, the last day as mentioned in the document)
4. The LED TV is damaged, The legs to the platform bed are lost and the dining table top is scratched. I have been calling and emailing so I could file a claim (Note: I have prepaid for $21,000 of insurance), but they won't respond nor give me a claims number. It is now 2 weeks since our stuff arrived and we cannot even reach them.
5. Diana at helpdesk asks me to submit an inventory document, I have all the paperwork given to me at pickup and delivery and a signed inventory list is not there. Why don't they have the document??
6. Diana told me she needs to wait for the driver to submit the paperwork, to even give me the claims number. I texted the driver and he said he had turned in paperwork a long time ago. It's now 2 weeks since our stuff was delivered. (Attached message screenshot from Driver)
I have paid $5136 plus a $400 tip. Also bought valuation insurance. Now this company is not reachable through phone or email since two weeks
Please Avoid this company if you want to save yourself and your family from harassment!!!!!!!
In May 2013, I contacted this moving company and they came and gave binding estimate for the move. A month later they called me and said they have to come a day earlier and I agreed. On the moving day, they tried to charge me for packing material, but they did not cause I have included that in the contract. They packed my stuff, and they were nice that day. However, they did not do a good job packing,as few items were damaged at delivery: broken IKEA table and 2 lamps.They delivered my furniture in 1 week. The problem is I had missing headboard and bed slats , so I had to buy a new bed. They also lost a research tube poster, and table legs. My mattress had oil over one of its edges cause it was not fully wrapped.The worse problem was that the delivery person. When he drove in to my apartment complex, he requested me to pay him the final amount plus 125 long carry fee. I agreed and gave him 700 in cash (they don't accept check or credit card at delivery). The total was 655. He refused to give me the change back and said I have to pay him a tip. I told him I will decide at the end of the delivery but he refused to give me the change back.The company agreed to pay me 200 for the missing parts of the bed but not more than that. Then they called me and started annoy me cause I complained about them.
This was a very annoying experience, and I would never use this company again.
First of all, be aware this company is a broker. They told me multiple times they were not, but they hired another company: Infintiy Movers to do my move for me. Infinity is a 1 star company. Infinity then hired day labors to handle my items. This is all common place for the industry, but most companies don't lie about it. It took them over 2 weeks to deliver from WI to CA, just isn't terrible except they promised much faster and wouldn't communicate delivery windows. Upon delivery and inspection of my items, they is A LOT of damage. I had a few solid wood items (coffee table, bed frame, dresser). All are heavily scratched and chipped. The coffee table has one leg unattached. The headboard of the bed has a crack running down the length f it, which is about ready to snap. If you decide to use these crooks: BUY MAX INSURANCE.
This is a cautionary tale about Green Van Lines. For those who would prefer not to read the long version of our experience with Green Van Lines, here is the bullet list summation:
Green Van Lines misrepresented the use of recycled packing materials. They did not use them.
Green Van Lines misrepresented that they owned the all of the trucks and that it would be just their company handling our belongings from start to finish.
Green Van Lines assured us their bid of $15,200.00 was on the high side and there would be no upcharge surprises, and then they up charged us 58% - a total of $24,000.00… $8800.00 more than their original bid.
Green Van Lines did not disclose company upcharge policies in a forthright manner.
Packers left garbage at the moving site despite the promise they would leave the premises with all of their packing debris.
Packers didn’t properly pack fragile items. Irreplaceable ceramics, pottery, blown glass art, and pictures packed without any wrapping or care to prevent breakage. One silk wall hanging left on rod and packed with garden tools. Multiple broken items from what we have unpacked so far.
Packers took my husband aside after I called Green Van Lines to dispute the 58% up charge and told him to tell me to back off of confronting Green Van Lines or else we would be charged more.
Delivery was by a different company altogether and did not use bio-diesel fuel as advertised (see misrepresentation above)
Delivery driver expected us to set up tow truck for unloading tractor that we were up charged for by Green Van Lines at the start of the journey.
Green Van Lines refused to honor federal law that required them to unload our belongings at 10% above your original bid and pay balance when everything was completed. They required us to pay them a full $12,000.00 (half the total bill) – in cash – before unloading anything from the truck
Green Van Lines advertises on their website that they provide auto transport, but they do not. Arthur Fromin, from Green Van Lines, gave us the name of his contact to call who turned out to be from another brokerage company altogether, and he also misrepresented himself, leaving us in dire straits with no car pick up on the day he said the cars were scheduled to be picked up.
The full story… When we first contacted Green Van Lines – primarily because of the advertisement on their website that they use recycled materials for packing and used bio-diesel fuel - for our cross country move from central Florida to the Greater Seattle area, we spoke with Arthur Fromin. He cautioned us from getting set up with a moving company that brokered trucks to do the move. He also told us to beware of fraudulent companies that bid low and then up-charged extravagantly on the moving day. He assured us that his company owned all of the trucks they used to move clients. He also promised to bring his bid in high so that we could be assured there would be no surprise charges on moving day.
Arthur said his company did telephone estimates. My husband toured the house reporting what was in each room while Arthur recorded the information for his bid. On several occasions, I overheard Arthur writing down something different than my husband reported. For example, my husband told him we had a small tractor with attachments. Arthur wrote that down as a riding lawn mower. On no occasion did Arthur ask what the square footage of a room was or what we used it for. Nor did he at any time offer us the option of a visual estimate. His estimate for packing and moving all of our materials came in at $15,200.00 – substantially higher than the other bids we got, but he promised it was on the high side and would probably come down on moving day… he just didn’t want us to have any pricing surprises. We decided to go with Green Van Lines because Arthur seemed to be a forthright and honest person of integrity. We made sure he understood that – once we closed the sale on Florida property – we would need to be packed and moved within 36 hours.
Moving day came. A crew of six packers drove up from Miami, arriving just before noon in a HUGE truck that couldn’t make it through our gate onto the driveway. The head packer went through our home, claiming in loud dismay that we had far more to pack and load than the original bid estimated. He said they would have to hire a flatbed tow truck to lift the tractor into the truck (a $500 dollar up charge on either end even though the tow truck was only charging $60 - $80) Upcharge after upcharge. They said our load would take 3200 – 3400 cubic feet when the original estimate was 2000 cubic feet. Before they would start packing anything, we had to sign a contract that agreed to pay up to $24,000.00 for the move… $8800.00 or a 58% increase above the original estimate. When we asked them how they were going to get us all packed and loaded in the time frame we needed it done (especially now that they hadn’t arrived until noon and spent a good 1 to 1.5 hours re-negotiating the price… and had to walk our belongings out to the road where their truck was), they said no problem – they could still pack and load in the same time frame. Only the price would go up. The packers also promised they would clean up all of their packing debris before leaving our property.
The first thing we noticed was that they weren’t using recycled packing materials. They had six people packing our home who went through in a whirlwind of activity. It was difficult to monitor, let alone assess the standard of their packing technique at that point… we just had to trust and hope for the best.
In the midst of this, I contacted Arthur to discuss the $8800.00 upcharge. I sent him an email, explaining that – while I understood how an estimate can easily vary 10% in one direction or another, 58% seemed exorbitantly high to me. I wrote that I wanted them to share the burden of the increase with us since they were ultimately responsible for the bidding system they used, and it was obviously flawed to be so far from the mark. Arthur called me right away and told me all responsibility for accurately describing belongings was on us – that we should have modified the inventory sheet he sent us to make it more accurate. I told him we had tried to read through the inventory sheet he sent, but the language was idiosyncratic to their system, and we could only trust that he had made a high estimate to adjust. I told him that Green Van Lines raising the price when they knew we had no other options due to time constraints felt like having the dentist upcharge me while the drill was in my mouth. In other words, we weren’t happy. I made it clear to him that our only leverage would be to write reviews and make appropriate complaints based on our experience… and that I was hoping Green Van Lines would step up and share the cost of the pricing “mistake” with us. He said he would see what he could do. I thanked him, and the conversation ended.
Later that afternoon, the head packer pulled my husband aside and told him to tell me to stop confronting Arthur or else Arthur was going to make him unpack and put everything in separate boxes so that the load would take up as much space as possible, thereby justifying the $8800.00 upcharge. From that point on, both Paul (the head packer) and Arthur took every opportunity to tell Alan that the way they were saving us money was to not charge more than $24,000.00 which, they said, by their company policy they could. By the way, the company’s upcharge policy was never disclosed to us before signing agreements.
Despite Paul’s promise to take all their packing debris and waste with them, they left all of their garbage on site with paper cups strewn across the yard. When Arthur called my husband later that evening to see how the packing and loading went, my husband told him about the garbage. Arthur became aggressive in demanding that either my husband say he was satisfied with the packers or agree to go back and meet the packers so they could clean up the garbage left. My husband was not only busy with other details of our move, he had also cleaned up the debris already. He felt put in a very awkward position by Arthur and, ultimately, just said he was satisfied to be able to get off of the phone with Arthur. My husband did ask Arthur if – since we were paying for almost the entire truck ($26,000 was the original price Arthur quoted us to rent the entire truck and get delivery made directly from the pick-up to our new home), could they deliver directly and help us save money on the other end by not waiting an extra 5 days for the truck to make other stops. Arthur said no.
Needless to say, our experience with Green Van Lines to this point left us wondering if we were dealing with a legitimate moving company so we started reading more reviews. As we read about more and more negative experiences with Green Van Lines, we decided we’d better make sure our belongings were unloaded successfully before giving them another $12,000.00 in cash. (Did I mention they only take cash?) My husband emailed Arthur, explaining our concerns based on the 58% up charge and other issues we’d had during the packing and loading phase, and asked for confirmation that our belongings would be unloaded before we made final payment. Arthur said no. Arthur said Green Van Lines had to protect itself from dishonest clients who wouldn’t make full payment, and that we would be required to pay $12,000.00 in cash to have our belongings delivered…. We would just have to trust Green Van Lines to do right by us.
My husband searched the internet and found an article that cited a law that required moving lines to release a client’s belongings for 10% above the original estimate. My husband sent Arthur the link and offered to pay $5,000.00 when the truck arrived (bringing the total to $17,000.00 which was just over 10% above the original estimate) and the remaining $7000.00 upon completion. Arthur said no.
As the only concession Arthur would make to our concerns, we did get permission to board the truck and make sure all of our belongings were present. Interestingly, while checking the truck to ensure our possessions were there, my husband noted that our belongings took up 2400 cubic feet, only 4000 more than the original bid rather than 12,000 to 14,000 more as Green Van Lines claimed.
Concurrent to this, we received a call from the delivery guys – two Eastern European fellows who worked for Swift Moving Lines. Yet another fraudulent claim by Arthur Fromin that their company owned all of the trucks that made deliveries. The driver said that he expected us to contact a flatbed tow truck and have it at the house for them (Even though we’d been charged $500 already by Green Van Lines to do it) I contacted Arthur and asked him to show me the language in the contract that required us to obtain the flatbed tow truck. Arthur replied with an apology and said he would take care of it. Unfortunately, given our previous experiences, the fact that I even had to contact him about it did not sit well with me. I believed – and still believe – it would have been left for us to do if I hadn’t been assertive as there is no real Green Van Lines standard of monitoring the move… only a brokerage company that contracts out all of the pieces of the move, collects the money, and leaves the rest to chance. Again, much different than how they advertise.
The delivery part of the process was, in fact, the best run part of the operation. They arrived early and stayed until everything was in the house and furniture re-assembled… except for instances where the packers put assembly pieces in boxes where they couldn’t be easily found. I asked them if they used bio-diesel fuel, and they said no. (Another fraudulent claim on the part of Green Van Lines) This was Swift Moving Lines. I would recommend using Swift Moving Lines far and above over Green Van Lines.
As we unpacked our belongings, it became clear how the packers made such good time – very few items were wrapped to protect against breakage. Ceramics, blown glass pieces, wall art… much of it put into boxes without any padding. Several of my one-of-a-kind art pieces destroyed (but we didn’t purchase the very expensive insurance. If only we’d known we were being packed by packers that didn’t care how the items arrived… possibly because they wouldn’t be there to answer for it.) I found one silk wall hanging packed on its rod with garden tools. They didn’t take the time to remove and fold it into a box. To be fair, some items were well packed. It seemed to depend totally on the individual packer – there was no company standard.
After we had our belongings back in our possession, I emailed Arthur to remind him that I had taken copious notes and would be writing a review and making complaints to the appropriate agencies. He left messages on our voicemail that he was surprised and baffled by our experience – that no one had ever had a bad word to say him before us. I referred him to two review websites, yelp.com and reviewamover.com, to debunk that notion for him. He asked what was required to make us satisfied customers, and I told him a $6000.00 refund would do it. He said he would forward all of my information to his CEO and asked for 48 hours to make the situation “right”. I gave him 24 hours. I did receive an offer from the CEO, Guy Cohen, for $700.00 if we would not submit our review for others to read… which we found to be much too low to merit not placing a review, and now I am making it my “part time job” to make sure no else gets taken advantage of by Green Van Lines the way we were.
Thank you for taking the time to read this. Please share it if you know anyone who is looking for a moving company. If you have questions, please feel free to contact me at ahnalira.koan@gmail.com .
I had a small 1 bedroom apt. to move and needed it done fast. I contacted Green Van Lines because I know some friends that used them in the past and liked their service. I didn't really shop around and actually am glad that I didn't. They gave me a fair price and got the job done efficiently. Just wanted to post my thoughts to the world and give a recommendation to this awesome company that by the way is Eco-Friendly which I think amazing!
This moving company understands what customer service is all about. A super friendly and professional one. They were really helpful answering all of my questions and instantly made me feel at ease. The movers showed up on time and were extremely friendly and helpful. All of my furniture was wrapped very well and I quickly got the impression that I had nothing to worry about. They are also eco-friendly! This set them apart from other movers due to the fact they are giving back to the enviornment. Amazing service and movers. Thanks.
We are moving from Texas to New Jersey, and we do not have any pieces of furniture, only 15 large boxes, and a small cooler. Everybody tells us this is a small move and should not be a problem.
Before moving, Arthur(the representative from Green van line) told me it should arrive in one week, usually no more than two. But after we have our staff pick up, there are no updates about the shipping. Every time I call the company, they tell us they have some problems, and they DO NOT EVEN KNOW when it could arrive. Eventually, it takes NEARLY FIVE WEEKS (to be precise, 34 DAYS)!! The pickup and delivery guys are awesome, they are polite and professional, but I do not know what is going on with the transportation. Arthur deducts $100 from our transportation fee, but we have to live without any our staff for 34 days.
I work for a construction company and as such I move around the country quite often. This was by far the worst moving company I have ever dealt with. They called me the night before my move and informed me that their truck was broken and that they didn't think they were going to be able to make the pick up date. They fixed this however by sending down another truck so I made the false assumption that things were going to be alright. They then went up in price $1200 from the estimate they quoted me. It then took them two weeks to move my stuff down to Florida, the whole time promising me that it would be there the "next day". They were a -week- late from the delivery day that they actually gave me. Once my belongings arrived things just got worse. Countless items were broken including a very expensive desk and platform bed. They then told me that they would handle it and send out a repair man to get an estimate on the cost of repairs.(which they did) That was 1 month ago and I still have not had anything repaired or any type of feedback from them despite leaving voice-mails for them. DO NOT USE THIS COMPANY. If I could give them negative starts I would. There idea of customer service is an absolute joke.
I recently made a move from Dallas to Hyattsville MD I made a promise to my self and my sales rep Ken that no matter the outcome I would go online and post about my experience. I was so afraid prior to this move I can’t even explain it. Moving is so stressful and after hearing about all the scamming movers out there I really did not know what to do. I literally spent hours online researching moving companies and looking at different review sites. Green Van Lines really stood out among the bunch firstly because of their Eco-friendly practices but most of all because of the hundreds of positive experiences I read about from their customers. From the moment the guys arrived at my door in Dallas and all the way until the delivery in Maryland I was absolutely astounded at their service! I had a wonderful experience with this company and just want everyone to know that they are absolutely great. Thank you so much Green and if I ever move again I will definitely come back to you! .
I moved a Local Move in Dallas TX and I have used Green Van Lines I must to say I had a great experiance. Jason, Oscar, Jacob, the entire team at Green Van Lines were top notch. They are honest, smart, experienced and reliable. Those are the 4 reasons I would recommend Green van lines in a heartbeat, and though I hope to be in Dallas TX for a while, I would use them for my next move without hesitation. Anyone is welcome to email me about the experience, happy to share.
DO NOT USE GREEN VAN LINES. I READ THAT SOME VERY POSITIVE REVIEWS ARE FALSE. GOOGLE YELP GREEN VAN LINES AND FAKE.
ARTHUR from Green Van Lines completely lied to me about their services. He told me that they are not a broker and you do all their own moving; however, individuals that delivered my goods did not work for Green Van Lines. The people who delivered my goods were haphazard with everything. My goods were tossed all over their truck. They had not packed them correctly at all - instead, they threw everything in there. What kind of professional movers work this way? And, what professional mover puts a glass coffee table flat on the bed of the truck?
In addition to my expensive coffee table being shattered, my art work has a hole in the back, my bicycle is not working properly, my TV cabinet broken, my dining room table corners are damaged, and several things are shattered. I paid an extra $300 for them to pack these things.
I will say that the individuals who picked up my goods were wonderful. However, in the end it doesn't matter if the goods are delivered by a bunch of unprofessionals damaged.
Many of the positive feeds you see written here are people who are paid to write good things about the company. I am sure there are customers that have been satisfied, but I honestly question how many. From how bad I was treated, how stressful the move was, how I had several broken things, certain pieces missing, furniture assembled incorrectly, and the amount I paid, I would not recommend anybody to go thru what I did.
Misty, the sales lady was unprofessional rude, and never returned any of my messages in a timely fashion. I was informed that I had up until 24 hours before the actual move to call her and let her know any additional furniture or boxes that I wanted moved, or if I want to take any off the list. For about 10days, I called her with my updated list. Ironically, there were times she would pick up, and then tell me she would call me back, but when she actually had time to talk it was too late and I had to pay significant amount more. When I told her how many messages I left her, she proceeded to tell me she called me back every time. However I did not have any missed call or voice-mails.
Unfortunately the team that delivered my furniture was horrible. They were not only late, but they broke several items, lost certain pieces to assemble my furniture, lost shelves to my bookshelves and showed no remorse.
I was recently moved during an already stressful situation from Dallas to Miami. Green Van Lines sent in an excellent crew I could not have asked for a better move. I had to move in a very last minute situation due to my job needing me in a new location right away. I had no time to pack myself and their crew came in and took care of everything better than I could have even myself. They were very polite, professional, and immediately made me feel completely at ease. My delivery came in a very reasonable amount of time and I was so happy to see all of my things in my home set up. I would most definitely use them again and reccommend them to anyone needing a good mover. .
I had a horrible experience overall. The driver that picked up boxes did not even have tools to dismantle TV stand. I told him that I had a coupon from website that Arthur from company told me to give to him. He said that he would take it at time of delivery. I asked repeatedly whether it would be a driver of the same company and he said yes, but this was not the case.
The Feiffer was late after multiple phone calls.
At delivery, driver lost a wardrobe box with my expensive suits, a 75 dollar charge was added even though it was only one flight of stairs and the agent stated that I would not be charged for this. He did not install my TV and kept in a hurry. The driver was independent and had no relationship to Green Van Lines.
Very unprofessional overall and the boxes were left for me to get rid off even though the website states that they recycle.
Do Not Use them!!
George.
I had Green Van Lines move me from my apartment to my new house. When they came they were on time and very efficent. They packed my things very neatly and organized. Jason and his crew were very polite and enterjetic. Everything was very organized and they were pretty quick too! They loaded the truck in a very timly manner and was finished a lot faster than I imagined. All of my things arrived safe and in same condition. They cleaned up before they left which is a big plus. I reccomend Green Van Lines to everyone they were really great and were a big help to me in my move! .
After agreeing upon an established quote for our move with Green Van Lines, their pick up crews tried to charge us an extra $3000. To make matters worse, upon delivery it was discovered that they lost six boxes of personal property and our six foot ladder, exceeding more than $3500 in value. We received a quote from Green Van Lines for an interstate move. It began with going through the entire home reviewing all the contents in every room with their rep, Misty Way. As a result we received a bid for $4271 if we packed the contents and were advised that the estimate was based on items, not weight. When agreeing to employ them to move our daughter's belongings from MN to NC, we asked Misty about the additional insurance. She dissuaded us from taking it and stated that they never have any problems. Based upon her suggestion, we declined the coverage.On May 14 the crew arrived and surveyed the packed items and furniture stating that the job would cost $3000 more than previously quoted. In anticipation of the move, she had "thinned out" her belongings and had even given away several pieces of furniture. The load had diminished in size because of this. Our daughter called us in tears as she didn't know what to do. Her home needed to be emptied of belongings that day. We instructed her to not allow them to touch anything and then got on the phone. We had prolonged conversations with the staff in Texas, the General Manager, and the owner who subsequently conceded to the original quote after much frustration and stress on our part. They came for an interstate move and had no tools, thus had to borrow from a neighbor! Our daughter then allowed them to load the truck and paid them half of the agreed upon charge via Certified Funds. We felt uncomfortable and wondered if they had tried to take advantage of a single young women in a very vulnerable position.Her items were stored in a warehouse in Chicago for a couple of weeks before being delivered to the end destination in Charlotte, NC. They were delivered on June 1 and I insisted upon marking the inventory sheet as each and every item was brought through the front door. The delivery crew were very nice, very polite but had commented on how it wouldn't be necessary to mark the inventory because they had double checked and knew that everything was on board. But we insisted. This is how we know that six boxes of items did not make it to our daughter's home as well as her six foot ladder. They were paid the other half of the fee (policy is to be paid prior to unloading), and we were left minus many belongings.I personally unpacked everything that had arrived, checking for damage and trying to determine what would have been contained within those six boxes that were missing. A list of known items, much of it high end kitchen appliances and cookware (my daughter had gone to culinary school and loved to cook/bake) as well as garage items (shop vac and complete household tool box) was compiled and we reported it to Green Van Lines in hopes that they could locate our boxes. The value of these items well exceeded $3500 and we just wanted them to FIND OUR BOXES. Well, they found the ladder. It was at the warehouse being used by the folks who worked there. What the heck?? Where were our boxes with everything else? Green Van Lines could not answer that. They only wanted us to file the online claim which would reimburse 60 cents on the dollar by WEIGHT not VALUE. BIG DEAL! Over two months later, after they assured us they would treat us fairly, they offered $87 dollars, less than the value of the ladder they found in their warehouse and have not returned to us. Many promises and implications were made, but nothing more than $87 dollars ever offered in return for such a major loss. Beware and do not place yourself in this same situation. Would NEVER recommend them for a move.
Other than this site (which I'm suspicious of..there are no four stars or three stars?..everyone was 100% satisfied with their move), all the other rating sites show that Green Van Lines and Misty May in particular are deceptive people who should be avoided at all costs. I share my story so that other people don't fall prey to their crooked operation. I usually don't go online and rate places to talk trash. However, I wish I had read reviews from other sites because Green Van Lines has a horrible reputation amongst cross-country moving companies. I heard the word "crooks" multiple times from different people in the business. Please check out yelp http://www.yelp.com/biz/green-van-lines-addison before deciding to give them your business. There's a really clear consensus on this company.
I fell prey to their schemes with the help of Misty May. I was having difficulty finding a moving company because I was moving out of state (from CA to IA), but had bought plane tickets for my dad and me to fly out there over the weekend to unpack my stuff. Both my dad and I had work the upcoming Monday, so we had a very small window to meet the moving guys and unpack all my stuff. I told Misty May my story about purchasing plane tickets and she assured me that "in all her years of experience," if she said that it's going to get there on a certain day, it'll get there..but on the contract, it'll give them a two week window in the unlikely event that the moving truck breaks down. This should've been a huge red flag to me but I was desperate and they were the only company that told me it was "possible." Note: I called about 8 different moving companies and was told that they couldn't guarantee a delivery date. When I was told by the actual moving guys (they subcontract out to local moving companies) that my window was impossible, I got the manager and Misty May on the phone and confronted her about what she told me. She flat out lied and pointed to my signature on the contract as proof that I knew that my stuff wouldn't arrive for another 2 weeks. The moving guys already had all my stuff in their truck so I was required to pay 1700 dollars just to have them put my stuff into a u-haul rental and my boyfriend and I drove 40 hours to Iowa. I couldn't believe the blatant lies I was told and didn't get a refund of any portion of the money I spent. This was a truly awful experience.
I was extremely cautious in hiring a mover for my move from Texas to Florida. After a lot of research, I chose Green Van Lines based on cost, reviews and convenience. The movers who packed my things wrapped my furniture very well. They weren't overly gentle, but didn't harm anything.
My items arrived in three days to Florida on a large semi. I was very surprised to see how jam-packed the truck was and sure some of my items were lost or damaged, however everything made it safely to Florida.
Overall, I am generally pleased with Green Van Lines. My recommendation is to not have too high of expectations of any mover and take all the precautions you can in advance (packing well, organizing your items before the movers arrive, due diligence on moving company, etc.).
They will trick you as A+ company and will pass the deal to F ranking.
Be very careful working with this company , they are not broker but they treat your business as A+ company once they got all deposit and agreement then they will hand off contract to ranking F company in market, they simply ignore you and stop answering your calls and emails.
Nothing keeps them reliable for your goods, you are on your own, they may never deliver your goods or they will charge several times more than what you agreed.
Better to pay to brokers, it will be cheaper and they want their money so they will deliver your goods for sure.
Friendly service, the guys worked very fast end fantastic!
Green Van Lines were excellent throughout the entire process. The team leader was extremely helpful and on hand to answer any questions we had. When you first see the price you wonder if there is a mistake when compared to other companies!!! Packing was excellent and removals team on the day were on time. We were really impressed with them and would definitely recommend them to anyone moving!
At first I had my doubts with all the nightmares I’ve heard from friends and co workers but despite all doubts I had Steve the foreman dedicated his time and patience to me throwing all my bad assumptions out the window! Really had a great experience and learned a lot about the industry as a whole as well. I definitely will recommend Green Van Lines for all friends and family members I have!! GO GREEN!!!
Green Van Lines Moving Company- Dallas has registered their account, so they will be able to see and respond to your reviews publicly.
Their address is 4310 McEwen Rd, Dallas, TX, 75244, but movers usually cover a much larger area.
Company Notes
Green Van Lines is a family-owned and operated moving company based in Dallas, Texas. We opened our doors with the idea that a moving company can provide a smooth, professional and competitively priced service while maintaining strong Eco-friendly practices. We are proud to be the first moving company to recognize that our industry takes a toll on the environment, and are continuously incorporating methods to minimize our Eco-footprint. We start with boxes and packing supplies that are made from
Licenses & Certificates for Green Van Lines Moving Company- Dallas
By law, Green Van Lines Moving Company- Dallas must be licensed with the Texas Department of Motor Vehicles and must have a 10 digit TxDMV Number to operate as a mover in the state. To perform interstate moves, a FMCSA registration is required.
To legitimately perform interstate moves, moving companies must be registered with the FMSCA (Federal Motor Carrier Safety Administration). Click on the Green Van Lines Moving Company- Dallas license numbers for the government record information:
ICC MC number:
635474 (Interstate Commerce Commission Motor Carrier number)
US D.O.T.:
1734859 (US Department of Transportation number)
Local State License:
006346932C Texas Department of Motor Vehicles
What is Green Van Lines Moving Company- Dallas cost for interstate moves?
From 9391 reviews of people moving long ditance, we concluded that the market average costs are around $4865 when moving long-distance.
For Green Van Lines Moving Company- Dallas, we estimate that their average long-distance moving costs will be around $4389, based on 120 long distance moving reviews.
This could mean that long-distance moving services costs of Green Van Lines Moving Company- Dallas for moving between states is cheaper with about 10% from the market average.
Note that these long-distance moving prices vary from the prices you will get if you contact the company, since these costs are extracted solely from reviews data and not the moving company. In addition, move prices can vary greatly because of factors like shipment size and distance between locations as well as supplemental services like packing and assembly. This is why you should compare competing moving quotes from licensed movers with our tool here.
Average service costs information
We generate average normalized moving cost based on information submitted by people who have reviewed Green Van Lines Moving Company- Dallas. Take note that these prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the movers themselves. Please note that move prices can vary greatly based on factors like home size and distance between locations as well as supplemental services like packing and assembly.
The market averages are generated from reviews on our review sites from the last 3 years. To get more precise moving quotes, please consider using our moving estimator.
Community testimonials, ratings and consumer reports on Green Van Lines Moving Company- Dallas - a professional company located in 4310 McEwen Rd, Dallas, TX, 75244. Discover Dallas, Texas moving companies.
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